Kirby Kia of Ventura Service FAQs - Your Kia Service Experts
Kirby Kia of Ventura – Service FAQs
Everything you need to know about scheduling appointments, service hours, pickup & delivery options, warranties, routine maintenance and more — all in one place.
Answers below reflect Kirby Kia of Ventura’s current service department guidance and Kia program terms. If you’d like clarification, just call — our team is ready to help.
- Schedule & Hours: Simple online booking and convenient weekday hours.
- Convenience: Local pickup & delivery, shuttle service and a comfortable waiting area.
- Quality & Coverage: Kia-certified technicians and genuine Kia parts.
Don’t see your question? Contact us and we’ll get you an answer quickly.
Q: How do I schedule a service appointment?
You can schedule online or call our service team. Choose your date/time, select services, and we’ll confirm the appointment.
- Online: Click “Schedule Service” at the top of the page
- Phone: Call our Service Center during business hours
- Confirmation: We’ll text or call with appointment details
Q: Do you offer Pickup & Delivery?
Yes — local pickup and drop-off service is available for most maintenance and repair appointments within the Ventura area. Availability may vary based on scheduling and service type.
- Book in advance: Request during appointment scheduling
- Communication: Updates provided by phone or text
- Service area: Ventura and nearby communities
Q: Do you offer Mobile Service?
Mobile Service is available for select maintenance needs when technician availability allows. We’ll review eligibility when you schedule.
- Typical services: Oil & filter, battery checks, wiper replacement, tire rotations
- Availability: Based on technician route schedules
- How to request: Ask when booking online or by phone
Q: How long will service take?
Service time depends on the work being performed and parts availability. Your advisor will provide an estimate and updates along the way.
- Inspection first: Complex repairs require diagnosis
- Parts availability: Special orders may extend timelines
- Updates: Phone or text communication throughout
Q: Is there a shuttle or waiting area?
Yes — we offer a local shuttle service and a comfortable waiting lounge with Wi-Fi if you'd prefer to stay onsite.
- Waiting lounge: Free Wi-Fi & refreshments
- Shuttle: Local rides when available
- Pickup & Delivery: Option available when scheduled ahead
Q: Are loaner vehicles available?
Loaner vehicles are limited. Request one while scheduling. If unavailable, we’ll offer shuttle or pickup/drop-off options.
- Limited fleet: Reserve early
- Alternatives: Shuttle or Pickup & Delivery
- Eligibility: Varies by service type
Q: Are your technicians certified?
Yes — our technicians are Kia-certified and trained to work with Kia engines, hybrid systems, diagnostic software and more.
- Factory training: Kia systems & diagnostics
- Ongoing education: Current repair methods & technology
- Genuine parts: OEM Kia parts
Q: Can I change or cancel my appointment?
Yes — call our service team to update or cancel your appointment. If you scheduled Pickup & Delivery, we’ll adjust the timing as needed.
- Call us: Fastest way to reschedule
- Parts note: Special-order parts may affect timing
- Confirmation: We’ll text or call to confirm changes
Q: How will I receive updates on my vehicle?
Your advisor will contact you by phone or text with status updates, approvals and pickup timing.
- Choose your preference: Call or text
- Update points: Diagnosis, approval and completion
- Have questions? Call anytime
Q: Do you offer service specials?
Yes — check our Service Specials page for current offers on oil changes, alignments, brake service and more.
- Save on maintenance: Rotating discounts
- Easy redemption: Present at check-in
- View offers: Service Specials
Q: Do you service vehicles not purchased here?
Yes — we service Kia vehicles regardless of where they were purchased. For other makes, call to confirm availability.
- Kia-certified: Specialized tools & diagnostics
- Routine maintenance: Available for most makes
- Call to confirm: Provide your VIN and service needs